These shoes are beautiful leather and style and I’m going to keep them. I’m going to figure out a way to fix the problem….although there shouldn’t be a problem. They are extremely painful beneath my ankle bone although the leather strap is soft. I believe the discomfort is caused by the bottom layer of Velcro. It is very stiff and cuts into the ankle bone area. I think it would be fine if the Velcro was a little bit offset and didn’t come all the way to the top edge of the soft leather strap. This is a beautiful sandal and I can see that it would be extremely comfortable except for that bottom piece of Velcro. At first I thought the problem was the metal buckle but it isn’t. This may not apply to anyone other than me.